FAQs

GUARANTEE

Luzera Occult Shoppe supplies are not sold as curios. We sell 100% authentic witchcrafting supplies. All of our products coincide with the traditional practice of witchcraft. Our family conjures the old Spanish craft, creating quality magic supply you won't find anywhere else.
WE GUARANTEE ALL OF OUR ITEMS WILL WORK in the hands of a capable witch.

 

ORDERING SUPPLY

Orders may only be placed online 24 hrs. a day Orders are processed to include shipping costs and any applicable sales tax. Once payment is received we will ship out the order.

 

CREDIT CARD PAYMENTS

Credit Card Payments are processed via Shopify. Cash is preferred at our storefront. We do not accept money order, personal check or C.O.D.

 

SHIPPING

IMPORTANT: Our shipping days are Monday and Wednesday.
Orders must be received 24 hours before our shipping day in order to be process in time for early morning carrier pick up.
Any order received after this time will be processed to ship the very next shipping day.
We ship within the U.S. via 2-3 Day Priority Mail and to Canada & the UK via U.S. Postal Economy First Class.
Multiple box shipments sometimes arrive a day apart.
Please allow for a later delivery during U.S. Holidays, and or in case of severe inclement weather.
Shipping time may also be delayed during our busy season which is early September through late October.
Tracking information is available for every shipment.

 

DAMAGED SHIPMENTS

We will not replace broken or damaged shipments.
If your package does not arrive in acceptable condition, Do Not Accept it from the carrier.
Contact your local USPS IMMEDIATELY if there is any damage, spillage or breakage.
All packages leave our shoppe in
good condition.
Our responsibility ceases upon delivery of our goods to the carrier.
We strongly advise on retaining insurance for any shipments containing glass and those of high dollar value.
Please inform us if you want insurance, when placing your order.

 

REFUNDS

We do not give cash refunds, but will happily do an exchange for any items not opened.
Please note we do have return restrictions on certain shoppe items.
These items cannot be returned or exchange under any circumstance.

 

RETURNS

The following merchandise is considered easily contaminated and not returnable under any circumstances, unless shipped by error on our part.
This includes: Oils, Powders, Potions, Herbs, Spell Complements, Inks, Parchment, Tea, Jewelry, Ointments, Clothing, Bath, Dolls, and Custom Crafted Candles, Plants and Seeds.
The following items are not returnable if opened: Spell Kits, and Writing Kits.
This policy is for your own benefit and protection and so we can ensure the high quality of our products.
With this policy in effect, you can rest assured that the products you buy from us have not been altered or contaminated by any outside sources.
All other merchandise returns accepted within 7 days of receipt. Returns must be approved, please call or e-mail for authorization.
Unless our error, a 20% restocking fee will apply to all returns to cover any re-packaging costs, and labor incurred.
All returns must include the original invoice with completed return authorization and reason for return.
Merchandise must be received in proper packaging and in good condition to be accepted.
If items are not received in re-sell condition they may not be accepted.
Unless due to an error on our part, customer is responsible for shipping on all returns. In-store credit only, no cash refunds are given.
Do not send new orders with returned items for an exchange.
Doing so will delay your order. You will be notified when we receive your return, and then you can use that store credit on a new order.

 

SPECIAL ORDERS

If you are looking for a custom candle, or need herbs or resins that we do not carry please contact us.
We will do our best to find what you need.

 

WHOLESALE

Wholesale is only available to storefront businesses with a valid EIN and DBA number.
A minimum purchase of $500 is required and other restrictions do apply.
Contact for full details.

 

COUPONS

Our coupons and special offers can save you money on supplies.
Both coupons and special offers are subject to our terms and restrictions.
We reserve the right to void any coupon and or offer at any time.

 

LEGAL HOCUS POCUS

Our supply should only be used by experienced practitioners and responsible adults.
We are not responsible for hurt or maim due to incorrectly burned candles and oils, ingested herbs, or any other accidental magical mishaps.
We are also not responsible for the misuse of magic.
The individual purchasing and working with our supply is solely responsible for any and all issues resulting from improper use of our
products.

 

NO MINORS/CHILDREN

Luzera Occult Shoppe has a strict "NO SALE TO MINORS" policy and does not intend to instruct, inform, sell magic supplies or collect any personal information (such as, name, address, telephone number, or e-mail address) from persons under 18 years of age. Our products are not meant to be handled by children unless supervised by an adult.

 

PRIVACY POLICY

Luzera Occult Shoppe will not collect or retain any information about you personally (that is, your name, address, telephone number, or e-mail
address) unless you provide it to us voluntarily.
This personal information will be stored in your personal profile.
When you make a purchase from the from our shoppe, we will also ask for your shipping information.
We will send out confirming e-mails whenever you make a purchase, to inform you that we received your personal information or to confirm your purchase.
If you do provide us with personal information, we may retain and use that information for several purposes.
First, we may store and process the information to better understand your needs and how we can improve our products and services.
Second, we may retain information about
your previous purchases in order to customize our Website services for your future visits to the site.
Third, we may use your e-mail address to send you updates about new products, specials and other items of interest via our mailing list.
If you have already submitted this information and would like to remove it, you can unsubscribe by contacting us at info@luzeraoccultshoppe.com

 

COOKIES

When you view our website, we may store some information in the form of a "cookie" or similar file that is automatically downloaded to your
computer. Cookies enable us, among other things, to tailor a Website or advertisement to better match your interests and preferences.
Please be assured that cookies are safe.
They are not programs that can be used to
damage files, and personal information cannot be gathered from them. If you do not want cookies sent to or stored on your system, most Internet Browsers will allow you to erase cookies from your computer hard drive, prevent them from being stored or trigger a warning before a cookie is stored.
Please refer to your Browser instructions or help screen to learn more about these functions.

 

ACCEPTANCE OF TERMS

By using this Website, you agree to this Security and Privacy Statement.
If you do not agree to this policy, please do not use our website.
Luzera Occult Shoppe reserves the right to change this policy at any time.
Your continued use of our website following the posting of changes to our Privacy Policy will signify your acceptance of those changes.